All the information you need for a good understanding of PriceMinister - Rakuten
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What is a claim and cancellation?
Claim rate and cancellation rate are very important criterias that always be checked before promoting sellers. Higher the claim rate and cancellation rate, less chance to be promoted.
If claim rate increases, sellers will loose their rights to use some marketing tools such as Buybox, automatic r-ads advertisement, access to newsletter tools etc.
Sellers should check their claim rate frequently from their dashboard.
If your claim rate exceed 10% your shop will be suspended.
Average claims rate is around 3%.
Sellers can access to claims from “Tout mes ventes” in the left menu or Claim link in the dashboard below.
To check details of claim, Click on the No article.
A message from the buyer and from Client service team will appear in order detail page.
How to handle Claims
- To solve your issue, send an email directly to Buyers using message window. It is available for 2 days. After 2 days PriceMinister Client Service team will take over the case and cut your communication with buyers.
- If the seller has not been sent tracking number, Communiquer le numéro de suivi tool will be available even after 2 days. You can send tracking number only once.
- Contact Priceminister to Refund the buyer full and explain the situation through the link Contacter PriceMinister. Client service team will determine if it is Withdrawal or not and Refund the buyer.
- Cancel the order directly if you didn’t have the stock, through the link Annuler la vente cet article. Sellers should avoid this because it will increase Cancellation rate and Claim rate same time.
- Offer a discount for only Damaged items through the link Proposer un rabais. Seller can offer discount up to 50%.
- Contact Priceminister through the link inside the email they sent you. This option will be still available after 2 days passed. You can contact only to Client service team.
- New messages from buyers will be visible on the dashboard please check them frequently and answer them fast to avoid claims.
Sellers have 2 days to negotiate with buyers who created claims. If seller can not reach an agreement , PriceMinister’s Client service team will take over the case and cut the communication between the buyer and seller. Seller will be able to communicate with Client service team through message and seller can only send tracking numbers to buyers. Not received claims are the most common claim in international sellers. Sellers have to provide tracking numbers and ship the parcels within 2 days. Delivery time must be less than 20 days and it has to be mentioned in the product comment. Sellers can offer a discount for Damaged articles. Sellers must respect Buyers’ request. Answering buyer’s message faster will help you to receive good rating.
Returns and Refunds
Avoid directly cancelling orders when you receive claims. It will increase your cancellation rate and the claims rate same time. Try to find a solution without cancelling or refunding. User satisfaction is the most important criteria for your shop.
Withdrawals will not be included in the claim rate. When buyers want to withdraw, sellers have to ask Priceminister Client service team to refund the buyer full.
All Refunds must be done buy PriceMinister’s Client service team. Please ask the team to refund users full. Priceminister cannot refund partially.
Shipping cost for return must be paid by sellers for the return to outside europe. Sellers should provide Prepaid Return label by email. Sellers can pay shipping fees to buyers’ Paypal account or to their bank account. Prepaid Return label: Seller can pay the shipping fee to a carrier company and provide the paid label to buyers by email to stick on the package and ship without paying anything.
What type of claims do we have?
How to reactivate your shop after suspension?
If a seller has high claim rate, cancellation rate or attempted to sell counterfeiting articles, the shop will be suspended and all payments will be blocked.
Sellers have to send a Statement to Client service team or to their account manager to improve their Customer Service. Sellers should analyze their claims and find a realistic solutions to avoid further claims. Solutions or improvement s must be done for each claim types. Client service team will check the statement and set a target for claim rate and cancellation rate for the next 2 months. If sellers exceed this target , the account will be closed completely.
For the counterfeiting, shop has to sign on Legal form of counterfeiting in addition. To check the real improvement, Client Service team will set a target for Claim rate and Cancellation rate for the next 2 months. If seller exceed this target, the account will be closed completely.
Claim penalty: When sellers has high claim rate and high returns, Client service team will set a penalty of as equal amount as commission.
Counterfeiting penalty: If PriceMinister detect counterfeiting article, seller will be charged penalty of 100 euro, plus commission amount multiplied by all sold stocks and all available stock.
Activation of E-Wallet
Mon Porte- Monnaie is your online E-Wallet that we transfer your sales amount and you can use it for your payment of your purchases. To make regular transfer of your sales you have to activate it and set a bank account. But you cannot pay monthly subscription and promotion fees from here.
Click on the Mon Porte- Monnaie and set your birthday. Please make sure you set the right information. We will request your personnel ID and letter from your Manager or Director to update the birthday in case you forget.
This Birthday will be used when you request sales transfer and change bank detail for monthly subscription.
Regular payment of sales
2. Click on the link
Irregular payment of sales
Feeding your E-wallet
Changing bank account for Monthly subscription and Promotion fees
Checking transaction details
How to create a campaign ?
This is an instruction of how to create a Selection, Promotion and Sale campaign on PriceMinister.
Please follow the link to create a campaign: http://www.
Link to WebService to add listing through API:
Thank you for watching.
Why should you use a coupon ?
What is RSP ( Rakuten Super Points) ?
How does it work ?
It is similar to cashback. PriceMinister finance 1% of sales amount as RSP that buyers can use it for their purchases in the future on PriceMinister.
For example: If a buyer spend 100€, he/she will gain 1€ of RSP.
Sellers can increase the multiplier for their buyers financing by themselves. For example, If a seller increase their multiplier to 5 times. He will finance 4% of sales as RSP. 1% is financed by PriceMinister. If a buyer spend 100€ he/she will gain 5€ as RSP and seller will finance 4€ and PriceMinister will pay 1€.
RSP amount used during a month will be invoiced on the following month with the monthly subscription.
How does Priceminister’s RSP campaign work ?
On most of the Wednesdays, PriceMinister holds Super Point campaign.
Priceminister accumulates this campaign with sellers’ campaign.
If a seller create 5 times RSP campaign when PriceMinister hold 15 times RSP campaign, buyers will gain 20% of purchases as RSP. And seller will finance 4% and Priceminister will finance 16%.
So it is efficient to create a campaign when Priceminister holds RSP campaign.
Why should you use RSP tool ?
To increase CVR
Higher multiplier will increase CVR. And unlikely a discount RSP has a power to bring users back. Because buyer can spend RSP only on PriceMinister.
To acquire royal clients
PriceMinister has user ranking buy the amount of RSP acquired and number of purchases made. High ranking users are our Royal users and they regularly purchase on PriceMinister. If you can increase this kind of users you can stabilize your business on PriceMinister.
To increase ABV (Average Basket Value)
ABV increase when Priceminister hold Super Point campaign. Because users hunt for higher RSP and they spend more amount to gain more RSP. Sellers should create their RSP campaign with PriceMinister’s campaign.
What kind of RSP campaign do we have ?
Rakuten Super Bons Plans (RSBP)
We promote good merchants who created more than 20 times RSP campaign.
The merchant has to have good customer service.
RSP campaign period must be at least one week from Thursday to Thursday.
PriceMinister RSP campaign
On Wednesdays Priceminister hold campaigns that reward users by up to 15% of purchases as RSP.
You should create your own campaign and send a newsletter to your database.
Banners of the campaign will be available on this page: https://services.priceminister.com/fr/en-ce-moment/operations-marketing
One of the biggest campaign which has up to 30% or RSP reward depending on the number of purchase buyers made during the campaign period.